$232,900 - $335,811 USD yearly
Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
What You'll Be a Part Of:
Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes across multiple industry verticals and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer through our multimodal architecture combining Generative AI, Knowledge AI, Emotion AI, workflow automation and co-pilot guidance.
About the Role:
We're looking for a Principal Site Reliability Engineer to join our Platform Engineering team — someone equally at home writing production Go as designing and operating cloud infrastructure. The highest-leverage work here isn't a runbook; it's the service that enforces the runbook automatically. You'll write Go that runs in production and multiplies your impact across hundreds of services.
You'll build the standards, frameworks, automations, agentic workflows, and self-service capabilities that make engineering teams autonomous while maintaining enterprise-grade reliability and security. You won't just define standards — you'll implement them in code: a Kubernetes Operator that enforces service readiness criteria, a service that surfaces SLO health across the fleet, an internal platform service that automates task execution.
You'll collaborate with feature teams as an expert advisor and standard-setter, helping them build operational maturity while you maintain oversight of our single/multi-tenant, multi-cloud infrastructure. You'll be a bridge between software development and systems operations, focused on large-scale, resilient, automated infrastructure rather than daily firefighting.
This is a senior individual-contributor role. You will not have direct reports. Your leadership is technical — exercised through architecture, production code, design reviews, and mentorship. This role participates in our on-call rotation, which covers all production systems. As a Principal, you'll own the hardest escalations and use what you learn on-call to drive the architectural fixes that eliminate whole classes of incidents.
Responsibilities:
Invention:
Own:
Teach:
Requirements:
Nice to Haves:
Why You'll Love This Role:
Hiring Range: $232,900 – $335,811 OTE — for Primary Location Palo Alto, CA
Benefits:
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Location preference:
USA - CA - Palo Alto
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.