Data Center Technician (L2)

Job Overview:

Pay Range: $68.33hr - $73.33hr

Requirement/Must Have:

• Demonstrated experience supporting enterprise data center or colocation environments.
• Strong hands-on knowledge of enterprise server, storage, network, rack, power, and cabling infrastructure.
• Experience performing rack-and-stack, equipment installation, hardware replacement, troubleshooting, relocation, and decommissioning.
• Knowledge of structured copper and fiber cabling standards and practices.
• Experience working with DCIM, configuration management, asset management, or inventory management platforms.
• Understanding of data center power, cooling, environmental monitoring, capacity, and redundancy concepts.
• Experience working within formal incident, change, and problem management processes.
• Ability to interpret rack elevations, infrastructure diagrams, implementation plans, and technical documentation.
• Experience coordinating vendors, contractors, colocation providers, and technical teams.
• Strong troubleshooting, organizational, documentation, and communication skills.
• Ability to independently prioritize work in a mission-critical operational environment.
• Ability to participate in scheduled maintenance and after-hours incident response as required.

Responsibilities:

• Responsible for Tier 1 and 2 software and hardware support.
• Provides technical advice, guidance and informal training to customers using hardware and software programs.
• Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.
• Performs root cause analysis and develops checklists for typical problems.
• Recommends procedures and controls for problem prevention.
• Maintains knowledge database and call tracking database to enhance quality of problem resolutions.
• Works in a team setting, sharing information and assisting others with calls.

Skills:

• Enterprise server.
• Storage.
• Network.
• Rack and stack.
• Cabling infrastructure.
• Copper and fiber cabling.
• DCIM.
• Configuration management.
• Asset management.
• Inventory management.
• Hardware replacement.
• Troubleshooting.

Qualification And Education:

• Demonstrated experience supporting enterprise data center or colocation environments.
• Strong hands-on knowledge of enterprise server, storage, network, rack, power, and cabling infrastructure.
• Experience performing rack-and-stack, equipment installation, hardware replacement, troubleshooting, relocation, and decommissioning.
• Knowledge of structured copper and fiber cabling standards and practices.
• Experience working with DCIM, configuration management, asset management, or inventory management platforms.
• Understanding of data center power, cooling, environmental monitoring, capacity, and redundancy concepts.
• Experience working within formal incident, change, and problem management processes.
• Ability to interpret rack elevations, infrastructure diagrams, implementation plans, and technical documentation.
• Experience coordinating vendors, contractors, colocation providers, and technical teams.
• Strong troubleshooting, organizational, documentation, and communication skills.
• Ability to independently prioritize work in a mission-critical operational environment.
• Ability to participate in scheduled maintenance and after-hours incident response as required.